Accessibility Statement

Our Commitment

Lockstar Locksmith is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards where possible.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a target standard for our website.

Measures We Have Taken

We have taken the following steps to make this website accessible:

• All images include descriptive alt text attributes
• The website can be navigated using a keyboard alone
• Colour contrast ratios meet or exceed WCAG AA requirements
• Text can be resized up to 200% without loss of content or functionality
• All interactive elements have clearly visible focus indicators
• Form fields are labelled clearly with descriptive labels
• The page structure uses semantic HTML5 landmark regions
• All CTA buttons include descriptive aria-label attributes
• An accessibility toolbar is available on every page (bottom-left corner)

Accessibility Toolbar

We have integrated an accessibility toolbar on this website that allows users to:

• Increase or decrease text size
• Toggle high contrast mode
• Enable a dyslexia-friendly font
• Highlight links across the page
• Pause any animations

The toolbar icon appears at the bottom-left of every page. Click it to open the accessibility options panel.

Known Limitations

While we strive for full accessibility compliance, some areas of the website may not yet fully meet all WCAG 2.1 AA criteria. We are actively working to address these and expect to resolve outstanding issues on an ongoing basis.

Third-Party Content

Some content on our website is provided by third parties (such as Google Maps, WhatsApp chat integrations). We cannot always control the accessibility of third-party content but encourage providers to maintain their own accessibility standards.

Feedback & Contact

We welcome feedback on the accessibility of this website. If you experience any barriers to access, or if you need content provided in a different format, please contact us:

• Phone: 0800 368 7315 (available 24/7)
• Email: lockstar.locksmith100@gmail.com
• WhatsApp: Message us on WhatsApp

We aim to respond to accessibility feedback within 5 working days.

Enforcement

If you are not satisfied with our response to an accessibility concern, you may contact the Equality Advisory and Support Service (EASS).